Information

The terms of the e-shop www.bakli.lt define the rules of your purchase and use of this page. By using this online store, you agree to these terms and conditions and make a contract between yourself and Bakli. By buying at this online store, you agree to the terms listed below, so please read them and make sure you understand.

You will receive a confirmation email of your order as soon as we receive your order. Also, you will be informed of any changes to your order status, so it's important to provide the correct email address when making your order. It is your responsibility to specify the correct email, delivery address, and phone number. If you have not received an email confirming your order, please contact us.

To get a discount, you can use valid discount codes. Click on the icon “My shopping Basket” in the right corner of the page to find the order information. At the website bottom you can find “I have discount code” section, click on it to enter the code and submit your order. The coupon code will not be available if you wish to use it after you have made the order.

You can pay for your order by choosing one of the following payment methods:

• by bank transfer (it can be done via electronic banking, in the bank, in the post office);
• by credit card;
• by debit card;
• by Paysera platform;
• by Paypal system.

All money transfers are managed by listed payment service providers. Bakli does not collect any banking information. Credit / debit card payments are processed by Cardinity, a payment institution that takes care of secure payments using strict banking standards. Your card details are sent directly to the bank, so no other people except your bank can access the information.

All of our products are custom-made. Their production takes 1 working day. The products are immediately shipped after production.

If you have not received your order on time, please contact us and let us know as soon as possible. In your email, please provide your name, surname and order number. Please note that you are responsible for the correct delivery address.

Happy customers - it is our goal.

Return of quality goods

If the products are not what you expected, you can return them. Good quality, undamaged and unused goods can be returned within 14 days from the date of delivery, with the exception of personalized products created according to the personal wishes of the buyer (by choosing engraving, embossing, mixing leather and thread colors, etc.) (according to the CC, Article 6.22810, part 2). You will have to cover the return costs with your own funds or return them to us free of charge at the studio in Kaunas.

Goods cannot be returned or exchanged if they have been damaged, lost their appearance, been used, or no longer have their original packaging.

In order to exchange or return goods, we recommend informing us about it by e-mail info@bakli.lt with your order number to identify your order.

When sending goods back to us, be sure to include a printed and correctly completed return form inside the package. If you do not have the opportunity to print, write down all the information on a piece of paper according to the return form and put it inside the package.

Refunds for goods are made by bank transfer no later than 14 days after the written report of the cancellation of the sales contract. If the money has not reached your bank account after the specified time, please contact us.

Return of defective goods

If you notice that the item is defective, please contact us as soon as possible by email info@bakli.lt. Explain the situation. If the defect is visible, please attach several photos that clearly show it. Don't forget to write the order number to identify the order. After assessing the situation, an appropriate decision will be made and an answer regarding further actions will be sent to you within 2 working days.

 In the case of manufacturing errors or defects, we can repair, replace or refund personalized products created according to the buyer's wishes (by choosing engraving, embossing, mixing leather and thread colors, etc.).

When sending goods back to us, be sure to include a printed and correctly completed return form inside the package. If you do not have the opportunity to print, write down all the information on a piece of paper according to the return form and put it inside the package.

Refunds for goods are made by bank transfer within 14 days of their delivery to us. If the money has not reached your bank account after the specified time, please contact us.

Bakli is not responsible for mistakes made by the buyer by ordering the wrong engraving. This rule does not apply if the item was badly engraved due to our fault.

Bakli is not responsible for an incorrectly exchanged product and may refuse to exchange it if the return form is not included in the shipment or is filled out incorrectly.

We inform you that if you are not satisfied with our decision, you can contact us in writing (by e-mail) and submit your requirements, no later than within 3 months from the submission of our decision. Your request will be examined and a detailed response will be provided within 14 days. If the problem cannot be solved, according to Article 6.2287 of the CC point 16, you have the right to apply to VVTAT (State Consumer Rights Protection Authority, address: Vilniaus g. 25, LT-01402 Vilnius, www.vvtat.lt), to the institution in your country or to the court. You can submit requests or complaints on the electronic consumer dispute resolution platform http://ec.europa.eu/odr/.