F.A.Q. - Bakli.lt

How to order?

Select the desired product, its shape, color, if desired, enter the engraving text and symbols and add the product to the shopping cart.

Note: If you want to order more than one product, place one product in the cart first, then select the other one and add it to the cart as well.

Once you have selected all the products you want, you can continue your purchase by clicking on the cart icon in the right corner of the page, where you can enter your personal information and pay for the purchase. Make sure you have completed all the steps to pay for your purchase and the payment will be processed.

How are the products engraved?

Our products are laser engraved. The engraving may vary slightly each time due to the different surfaces to be engraved, the color of the leather, and the type. It can be darker or lighter. After engraving, the leather may become slightly smoky, dark, or oily due to the heat of the laser.

In which languages can you engrave?

We can engrave in any language you want.

I have an individual engraving idea, can you implement it?

Yes, we can implement your individual engraving idea!

After selecting the desired product, next to the engraving text box, you will see the inscription “Do you have your own idea? Click here". When an additional box appears, you will be able to describe your idea and attach a photo or picture to help us better understand your wishes. If you have any questions, please contact customer service. Also, if we have any additional questions about your engraving idea, we will contact you.

Note: It may take longer (up to 2-3 days) to make the product according to your individual engraving idea.

How to change or cancel order?

Contact our customer service department in the contact section as soon as possible so we can change or cancel your order before it is sent. Be sure to write your order number in the email.

How to use the discount code?

Click on shopping cart icon in the right corner of the page and you will find information about your order. At the bottom of the website you can find “I have discount code” section, click on it to enter the code and continue placing your order.

Discounts do not add up. The additional discount with the code does not apply to goods on sale (to goods, that already has a discount).

What payment methods can be used?

You can pay for products:

by bank transfer (it can be done via electronic banking, in the bank, in the post office);
by credit card;
by debit card;
by Paysera platform;
by Paypal system.

To which countries of the world are the products sent?

We can ship your ordered products to any country in the world.

Why I did not receive order confirmation?

After ordering and making a payment, you should receive a confirmation email within a few minutes. It is important that the email address you provided is correct. If you haven't received a message, check the spam box. If you do not receive a confirmation email, please contact us before submitting a new order to verify that your order is on our system.

When will my order be shipped?

We usually produce your orders within 1 business day. Implementation of individual engraving ideas may take longer (2-3 business days). Note: Products are shipped only after they are produced. You will receive a confirmation email when your order is shipped.

How much time do I need to wait until I receive the goods?

Delivery can take a little longer than delivery table shows because shipping to other countries of the world can delay the goods a little longer due to customs.

What should I do if I did not receive my order?

Contact us if you have not received your item within the time limit. Be sure to let us know your order information.

Can I change the engraving text of the product I received?

Unfortunately, no. The customer is responsible for the correct engraving text. Therefore, when making your order, make sure that the engraving text is spelled correctly and exactly as you wish.

If you received a product with an incorrect engraving text due to a manufacturing error, we will replace the product for free. In this case, contact our customer service department and describe the situation. Be sure to write your order number in the letter and attach a photo (s) of the received product.

What if I received a different product than I ordered?

We suggest for you to inspect your goods as soon as you receive them, to make sure they are in good condition and exactly as you ordered. If you decide there is something wrong with the products, please contact us as soon as possible. We recommend that you write an email and explain the situation as well as add some photos to help us understand the situation.

Do not forget to write an order number to identify the order. Once the situation has been assessed, the decision will be made and the reply will be sent within 2 business days.

What should I do to return or exchange a quality product?

If the products are not what you expected, you can return them. Good quality, undamaged and unused goods can be returned within 14 days from the date of delivery, with the exception of personalized products created according to the personal wishes of the buyer (by choosing engraving, embossing, mixing leather and thread colors, etc.) (according to the CC, Article 6.22810, part 2). You will have to cover the return costs with your own funds or return them to us free of charge at the studio in Kaunas.

In order to exchange or return goods, we recommend informing us about it by e-mail info@bakli.lt with your order number to identify your order.

When sending goods back to us, be sure to include a printed and correctly completed return form inside the package. If you do not have the opportunity to print, write down all the information on a piece of paper according to the return form and put it inside the package.

Refunds for goods are made by bank transfer no later than 14 days after the written report of the cancellation of the sales contract. If the money has not reached your bank account after the specified time, please contact us.

What if I received a defective product?

If you notice that the item is defective, please contact us as soon as possible by email info@bakli.lt. Explain the situation. If the defect is visible, please attach several photos that clearly show it. Don't forget to write the order number to identify the order. After assessing the situation, an appropriate decision will be made and an answer regarding further actions will be sent to you within 2 working days.

In the case of manufacturing errors, defective personalized bracelets and jewelry (engraved according to the personal wishes of the buyer), we can repair, replace with new ones or refund money.

Refunds for goods are made by bank transfer within 14 days of their delivery to us. If the money has not reached your bank account after the specified time, please contact us.

Are the products covered by the warranty?

Yes,the warranty is valid for 24 months from the date of purchase. The warranty covers manufacturing defects but not normal wear and tear. If the damage is caused by improper wearing and care of the products, the warranty does not apply.

In the case of manufacturing errors, defective personalized bracelets and jewelry (engraved according to the personal wishes of the buyer), we can repair, replace with new ones or refund money.

If you have encountered a manufacturing error, you can contact us by e-mail (info@jacobcolinn.com) within three months of noticing the manufacturing error or defect and explain the situation, as well as attach a few photos that will allow you to better understand and evaluate it. Don't forget to write the order number to identify the order. Within 2 working days, after evaluating the situation, we will send you further details.

What should I know about natural leather?

All our products are made only from natural, top quality leather - Crazy Horse, Mexico, Smooth Oily. It is durable and long lasting. However, you should know that:

the skin tone, thickness and texture of each craft may vary slightly;
crafts may have minor imperfections: various scars left by scratches or insect bites, venous pattern;
any slight scratching or rubbing by changing the direction of the skin or slight folding of the skin leaves its mark and creates a different, distinctive shade;
color rubbing in certain places creates that beautiful aging effect, and each product has its own history and uniqueness with all the marks it has.

Quality products are important to us, which is why we always try to choose the best leather parts for your products.

How to properly care for leather goods?

We use natural, high-quality leather to produce Bakli products. Since it is a natural product, small scars and scratches can be seen on the surface of the products, which is the real charm of natural leather. Leather products are designed to last and age beautifully. Over time, the surface changes, acquires a darker shade, and the leather itself softens. This is because of the natural oil from hands, dust and other impurities.

Only by taking time to care for your leather goods you will maintain their value and appearance. Natural leather requires special care - avoid contact with water and regularly use Bakli leather care balm. You can easily protect, moisturize or clean the surface of the leather with it. Balsam-impregnated products repel water and dirt, protect the leather from fading and drying. Important: test the balm on a small not very visible area before using it. Make sure the product dries evenly and leaves no marks.

Can I buy a gift card?

Yes, you can buy a gift card here. Available gift card amounts: 20 €, 40 €, 60 € and 100 €.

The gift card is valid for all Bakli products, including discounted products.

Gift card is valid for 6 months from the date of purchase.

If you order goods for less than the amount indicated on the gift card, the money will not be refunded. When ordering goods for a larger amount than the gift card, the difference is paid by the buyer at the time of purchase.

If the gift card has not been used within its validity period, the service is deemed to have been provided. Unused gift cards are non-refundable. Gift cards are not exchangeable for money.

How can I use a gift card?

Select "My Cart" at the top right of the page. Click "Checkout". In the next step, enter the code shown on the gift card into the box provided at the right top.

What are taxes (VAT)?

Prices in the online store are already with VAT, which is 21% of the amount. Additional charges may be added when the goods reach the customs. Contact your customs department to get information about these charges.

Can I change the size of the collar?

If you would like to change the size of the pet collar you received, please contact us by email info@bakli.lt within 14 days of receipt of goods. Note that the product should be free of usage marks, preferably with the package unopened.

Pet collars without an engraved plate can be replaced to a required size free of charge. The buyer only has to pay for shipping in both directions.

Pet collars with attached engraved plate are not replaceable as it is an individual product.

When sending goods for resizing be sure to include a printed and correctly completed return form inside the shipment. If you do not have the opportunity to print, write all the information by hand on a piece of paper according to the return form and put it inside the shipment.

How does the lifetime warranty work?

We offer a lifetime warranty on all leather goods, so we will repair or replace any damaged, broken or lost parts (studs, magnet, zipper, card holder mechanism) free of charge.

This warranty does not apply to normal wear and tear of leather and other details, changes in leather color, pattern; to scratches; to defects caused by improper use of the product.

If you want to take advantage of the lifetime guarantee, please contact us by email info@bakli.lt and explain the situation, as well as attach photos of the product details. After assessing the situation, an appropriate decision will be made and a response will be sent within 2 working days.

We can inspect and repair the products in our studio in Kaunas, Raudondvario pl. 91 (be sure to contact us by phone before arrival) or you can send them to us (paying for shipping both ways). When sending goods to us, be sure to include a printed and correctly completed return form inside the package. If you do not have the opportunity to print, write down all the information on a piece of paper according to the return form and put it inside the package.

What to do if the card tray is broken?

We only use proven, high-quality materials for the production of all our wallets. However, if it so happened that the card case with the mechanism in the wallet no longer works (no longer ejects cards, etc.), please contact us.

We offer a 6-month warranty for aluminum card cases with a mechanism. If the case you have breaks down during this period, we will replace it with a new one free of charge in our studio in Kaunas (contact us before your arrival) or we can send it to you (you will only have to pay for the shipping costs). After 6 months the warranty is no longer applicable, so if you would like to renew the case, you can purchase it here.

Information